SHIPPING POLICY

1. Shipping Destinations

WM Custom Dolls supports shipping to eligible destinations worldwide, subject to product type, stock location, carrier availability, destination restrictions, and applicable laws.

• Selected in-stock and retail orders for eligible markets may ship from our US or EU warehouse network.
• Wholesale orders normally ship from China unless a different origin is confirmed for the order.
• The shipping origin will be confirmed at checkout, in the applicable quotation, or during order confirmation.

Buyers are responsible for checking local import requirements. Customs duties, taxes, brokerage charges, and other destination fees are the recipient's responsibility unless the confirmed quotation or order states otherwise.

2. Processing & Delivery Times

• Processing and production times vary depending on stock status, product type, quantity, customization, packaging, and order details.
• Transit times vary by origin, destination, shipping method, carrier, and customs clearance.
• An estimated production and delivery schedule will be provided at checkout, in the applicable quotation, or during order confirmation where available.
• All timeframes are estimates. Delays may occur because of customs, holidays, weather, carrier operations, force majeure events, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs depend on product weight, dimensions, origin, destination, and shipping method. The applicable charge will be displayed at checkout or confirmed in the quotation or invoice before the order is finalized.

4. Order Tracking

When tracking is available, the tracking number and carrier information will be sent after shipment. Tracking updates may take time to appear in the carrier's system.

5. Delivery & Shipping Issues

• Buyers are responsible for providing a complete and accurate delivery address and contact information. Additional charges caused by incorrect information, refused delivery, or unsuccessful delivery attempts may be the buyer's responsibility.
• If tracking shows "Delivered" but the package has not been received, first check the delivery area and contact the carrier. Then contact us if further order information is needed.
• Report visible transit damage promptly and keep the packaging, shipping label, photos, and video needed for review.
• For damaged, defective, or incorrect items, refer to our Return Policy and contact maggiexufs@gmail.com.