RETURN POLICY

Please inspect your order promptly after delivery. To protect product quality and hygiene, returns are accepted only for eligible products and require prior approval from WM Custom Dolls.

1. Return Eligibility

• Eligible items must be new, unused, unopened where applicable, and returned with all original accessories and packaging.
• Proof of purchase and prior return authorization are required.
• For hygiene and customization reasons, opened or used intimate products, personalized or made-to-order products, private-label products, and clearance or final-sale items cannot be returned unless they are defective, damaged in transit, or materially different from the confirmed order.
• Requests for an eligible non-defective return must be submitted within 30 days of delivery.

2. Return Process

1) Contact maggiexufs@gmail.com with your order number, product details, reason for the request, and clear photos or video where relevant.
2) Wait for return instructions before shipping anything. Unauthorized returns may be refused.
3) Pack approved returns securely with all included accessories and original packaging, and use a trackable shipping method.
4) After the returned item is received and inspected, an approved refund will normally be processed within 5–10 business days to the original payment method. Bank or payment-provider processing times may vary.

3. Return Shipping & Charges

• If a return is caused by an incorrect, defective, or transit-damaged item for which WM Custom Dolls is responsible, we will review the case and confirm the appropriate replacement, refund, or shipping arrangement.
• For approved returns not caused by our error, return shipping costs are the buyer's responsibility and original shipping charges are non-refundable, unless applicable law requires otherwise.
• A refund may be reduced or refused if a returned item is used, damaged after delivery, incomplete, or missing original packaging.

4. Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items within 7 days of delivery. Include the order number and clear photos or video so we can review the issue and confirm an appropriate solution.